Customer Reviews

Top quality work done promptly and professionally. They arrived on time, communicated clearly what needed to be done and cleaned up before they left. Highly recommend Plan B Plumbing Solutions
— Rebekah Bartlett
Excellent, professional and polite. Always on time and job done with a smile.
— Ben Collins
After trying out almost 20 different plumber services (over 6 months), Plan B Plumbing Solutions was the only one that actually worked .. and beyond expectation!
— Peter Lin - Clarinda, Victoria
First of all, we would like to express our appreciation for the service received so far.

The investigation has been handled in a very professional, efficient and courteous manner. We were particularly impressed with Anthony Hunter from Plan B .

Thank you
— Michael Taylor - APIA
Hello, I had Matthew out today to look at my shower today in Sunbury.

He was lovely, friendly and very polite and very helpful and very clean and tidy with his work.

Really appreciate having someone with these traits come out to help.

Please pass on my thanks to him.
— Danielle
You guys are great!

You have exceeded the expected time frame regarding the completion of all the requests from the creation scope of works until the completion of repairs.

All our queries have been answered in a very timely and efficient manner by your office.

We are looking forward to do more work with your company in the future.
— Dale Torres - QBE Insurance
This is a quick note of appreciation for the professional service and advice provided by Matt and Terry this morning.

We’ve had a leaky shower recess with lots of professionals looking at it but it took Matt just a few minutes with his high tech tools to get to the root of the cause and suggest solutions forward.

I am appreciative of the knowledge, professionalism and service and I thank you for sending them to me.

Warm regards from new client -

— Spomenka of Eltham VIC.
Upon approaching a new Company to conduct CCTV work and Plumbing reports for Insurance claims, Plan B Plumbing Solutions was more than happy to offer their services to our Company.

When we email them with a job they accept the job within 5 minutes of receiving our email, they call the Insured and book in the appointment and update Oriel all within the hour.

Upon completion of a job they email their detailed report back to us within 24 hours of completion.

I would highly recommend this Company to conduct any service you request them to do, they are prompt and efficient and one of the more professional and Contractor’s I have dealt with.

The communication and workmanship is second to none.
— Mandy Northey, Supplier Relationship Administrator - NSW
ATT00001.jpeg
JP Flynn Builders have been utilising Plan B Plumbing Solutions services since January 2014.

The team at Plan B are very professional, we always find both Anthony and Emily really easy to deal with and they provide an excellent service to our customers.

Reports provided by Plan B are comprehensive and detailed and we have no hesitation in recommending their services.
— Ben Dunstall, Supplier Relationship & Compliance Manager - Melbourne
I am an insurance assessor and couldn’t recommend Plan B Plumbing Solutions any higher, I deal with jobs that are quite complex and intricate as I must confirm causes of damage for insurance companies.

In relation to water leaking damages I always engage Plan B Plumbing Solutions as I know I will get a prompt response (which is a must in the insurance field), a quick turn around for site visits and above all a fully detailed quality report that I am able to send to insurance companies straight away as it has all the relevant information.

I have never had a job where I have queried anything in the report as it is easy to read and understand.

I have worked all up the east coast of Australia and I have found that Plan B Plumbing Solutions leak location reports to be the best by a mile.

The value for money in the report is always a bonus as other plumbers charge more but provide much less and don’t always give a definitive answer which I always get from Plan B Plumbing Solutions.

Thanks guys keep up the great work!
— Matt - Melbourne
This morning, an employee from your company by the name of Matthew, came to test the plumbing as a result of an insurance enquiry.

I found Matthew to be extremely polite, personable and professional and felt compelled to write to you to advise you of the great job that Matthew did and what a great representative Matthew is of your company.

I would go so far as to say that Matthew is one of the best tradesmen I have come in contact with in recent times.
— Vicki Paulin - Melbourne
Terry and Dylan were extremely polite and quick to find the location of the roof leak after countless assessments from others who found nothing. She was very appreciative of their thoroughness.
— Miss Seletto from Mount Martha